| Operating System | Stapel Software Platform, Linux, Microsoft Windows Server/Desktop |
| Virtual Processor Count | Up to 32 |
| Memory GB | Up to 512GB |
| Total Storage Capacity | Up to 130 TB* |
| Drive Encryption | Included (Disabled by Default) |
| Backup Retention | Daily - 7; Weekly - 4, Monthly - 6 |
| Recommended Add-Ons | StorageMemoryManaged Services |
| Notes | *Standard storage options include based storage. Additional storage can be acquired via add-on services. **If your infrastructure is a Windows Server operating system, there will be additional license costs. |
Thank you for your interest in our Stapel Platform Hosting service.
You will want to make sure you have an account with us before starting. It's easy to signup by going here. Once you're logged in, here's how to get started:
Step 1
Determine the capacity requirements of your environment and the number of instances you need.
Step 2
Click Select Variant and choose the appropriate options in the dropdown and add to cart
Step 3
Go to your cart, fill in any additional details, for example add your address and click the "Place Order" button.
Once we receive a notification that you've placed your order, we will review the details and reach out to confirm any missing information. At this time we will answer any additional questions and communicate the next steps for onboarding and arranging your preferred payment method.
That's it!
We've tried to make the process as painless as possible and risk free. There is no credit card required to sign-up for services and if you decide after we speak to cancel, no problem at all.
For additional information and answers to the most common questions, click on the Frequently Asked Questions tab above.
How long is the contract?
Our standard term length for our Stapel Platform Hosting offering is a month to month committement, that transitions to month to month. We do this to give us enough time to get fully integrated into your environment and get familiar with the intricacies of your organization.
We offer additional discounts on longer term agreements, but that's entirely vountary. We are confident enough in our service level that we do not have to force our customers into a long term relationship, but that those happen naturally as we build trust and confidence in our ability to provide a high level of service and solve your problems. For additional details, take a look at the "Terms and Conditions" tab above.
I don't see the options I need for my environment in your variant selection, what should I do?
Sorry about that, there are so many possible combinations for environments, we probably just forgot to configure our system for your use case. Please use the "Contact Us" button above and we can add your requirements to our configuration settings and work with you to address your needs.
Why do you have a setup fee?
Because we do not lock you into a contract, there is a significant amount of investment and time up front to get new customers on board. This fee is waived for our yearly contracts.
How long does the on-boarding process take?
Virtual Machines can be spun up very quickly and we use templates for many of our standard configurations. Depending on your specific needs, we can work with you to examine your environment and usually get you up and running an accessing your system within a couple of hours depending on the workload of our engineers.
What is your response time in an emergency?
Our monitoring systems alert us immediately when a problem is detected and our response to investigation is within a couple of minutes. We monitor our systems from several different perspectives to ensure accurate and timely notification of errors.
What if I need more processing, storage, or memory for my hosted environment?
We can easily upgrade your environment with additional capacity at any time. We will then reflect the changes in the next billing cycle based on the current rates.
Can I keep my own backups off site?
Yes, we can configure several different standards based backups for third partly storage locations.
Fee Explanation
Monthly fees for Managed Services are billed in advance. Monthly billing will begin on the first day of live service and will be prorated for the first month. All subsequent invoices are billed at the beginning of each month and are due within 15 days of invoice date.
Variable Monthly Fees
Except where noted in the service descriptions contained in the agreement items, there may be additional costs associated with onsite support when needed. Any hardware or software outside the scope of the Managed Service will be billed separately as needed.
Contract Term Length
The standard service is a monthly cost with a month to month commitment.
Optional Discounts
Discounts are offered on three additional contract term lengths outlined below:
Term Commitments Discount
12 Month Term 5% Discount on total monthly cost
24 Month Term 10% Discount on total monthly cost, setup fee waived.
36 Month Term 15% Discount on total monthly cost, setup fee waived.
Yearly Payment Option Discount
If you are interested in paying a yearly installment, we offer an additional 5% discount on top of the term commitment pricing outlined above.
Payment Methods
Stapel offers several payment methods including Check, ACH Auto Pay, and Yearly Billing.
Additional Fees
There is a standard $575.00 one-time remote setup fee that will be billed separately upon execution of the agreement. This fee includes review and configuration of your service, integration of your current environment into the Stapel support ecosystem and staff training on helpdesk access.
Standard Contract Terms
All standard terms of purchase and service not outlined above can be found on the STAPEL, LLC public website at the following location:https://stapel.io/terms.
