Fee Explanation

Monthly fees for Managed Services are billed in advance. Monthly billing will begin on the first day of live service and will be prorated for the first month. Invoices are due within 15 days of invoice date.

Variable Monthly Fees

Except where noted in the service descriptions contained in the agreement items, there may be additional costs associated with onsite support as when needed. Any hardware or software outside the scope of the Managed Service will be billed separately as needed.

Optional Discounts

The standard service is a monthly cost with a minimum of 12 month commitment. Discounts are offered on two additional levels outlined below:

Term Commitments Discount

24 Month Term 5% Discount on total monthly cost

36 Month Term 10% Discount on total monthly cost

Yearly Payment Option Discount

If you are interested in paying a yearly installment, we offer an additional 5% discount on top of the term commitment pricing outlined above.

Payment Methods

Stapel offers several payment methods including Check, ACH Auto Pay, and Yearly Billing.

Additional Fees

There is a standard $575.00 Setup Fee: This Managed Service has a one-time remote setup fee that will be billed separately upon execution of the agreement. This fee includes review and configuration of your service, and shipping of any hardware components.

Onsite Setup Optional: You may request an onsite setup of the service at a daily rate of $1776.00 that includes all expenses associated with travel and labor.

Contract Terms

All standard terms of purchase and service not outlined above can be found on the STAPEL, LLC public website at the following location: https://stapel.io/terms.

What type of internet connection can this service be used with?

The Managed Router Service can handle most types of internet connections as we include both ethernet and fiber modules on the hardware devices. If you have a special use case, please let us know and we can confirm whether our systems are compatible.

Is this a firewall or a router?

Technically, it's both. We use a platform that can act as a router only or that can have standard firewall features enabled and act as your highly secure firewall. Additionally, you can use both features simultaneously.

What if I have multiple ISP connections?

No problem, our devices can handle up to 4 connections and our engineers can configure your environment to handle virtually unlimited isp connections with the use of a standard layer 2 switch that is vlan capable.

What if I want full redundancy in my network, how would I accomplish that with your managed router service?

Full redundancy at the router level would require at least two routers. In this scenario, we have a bundled price that includes a 15% discount on two managed routers.

Who owns the hardware?

Stapel owns the managed router.

Will I have access to make changes to the system so that I don't have to contact you?

We see our customers as partners. We can grant any level of access you require. Keep in mind though, your service includes unlimited support, troubleshooting, and changes.