| Included User Count | 1 - 200 + |
| Remote Support Desk | Unlimited |
| System Monitoring | 24x7x365 |
| Onsite Support | Hourly |
| Enhanced Detection and Response Security | Included |
| System Patching for Workstations, Servers, Printers, and Network Equipment | Included |
| Remote File and Folder Backup for Workstations and Servers | Included |
| Firewall Configuration Management | Included |
| Network Device Monitoring and Management | Included |
| Vendor Management | Included |
| Customer Portal | Included |
| Additional Preferred Client Discount on Hardware and Software | 5% |
Purchasing Managed Services Online is something you don't see often. We've made it super easy and risk free.
You will want to make sure you have an account with us before starting. It's easy to signup by going here. Once you're logged in, here's how to get started:
Step 1
Determine the size of your staff to be supported.
Step 2
Decide if you would like to pay per user or by discounted organization size range.
Step 3
Click Select Variant and choose the appropriate option in the dropdown and add to cart
Note: To pay per user, choose "1" as the organziation size and then change the qty to the correct number from the cart.
Step 4
Go to your cart, fill in any additional details, for example add your address and click the "Place Order" button.
Once we receive a notification that you've placed your order, we will review the details and reach out to confirm any missing information. At this time we will answer any additional questions and communicate the next steps for onboarding and arranging your preferred payment method.
That's it!
We've tried to make the process as painless as possible and risk free. There is no credit card required to sign-up for services and if you decide after we speak to cancel, no problem at all.
For additional information and answers to the most common questions, click on the Frequently Asked Questions tab above.
How long is the contract?
Our standard term length for our Managed Service Standard Support offering is a 3 month committement, that transitions to month to month. We do this to give us enough time to get fully integrated into your environment and get familiar with the intricacies of your organization.
We offer additional discounts on longer term agreements, but that's entirely vountary. We are confident enough in our service level that we do not have to force our customers into a long term relationship, but that those happen naturally as we build trust and confidence in our ability to provide a high level of service and solve your problems. For additional details, take a look at the "Terms and Conditions" tab above.
Why do you have a setup fee?
Because we do not lock you into a contract, there is a significant amount of investment and time up front to get new customers on board. This fee is waived for our yearly contracts.
How long does the onboarding process take?
The process to get integrated into your environment and up and running to be able to support your team is dependent on several factors, like responsiveness of current IT support, access to systems and spaces, and deployment of management tools in the environment. The typical customer can be onboarded fully in 2 to 3 weeks. As far as being able to take calls and start to get familiar with your environment, we can do that on day one, while we run through our standard onboarding process.
What is your response time in an emergency?
For emergencies constituting an outage, we respond immediately by phone and depending on location we can be onsite within 2 hours. All outage situations are evaluated based on impact and severity.
How regularly would you meet with us to go over the IT situation?
Aside from regular interactions for support, upgrades, and account management check-ins, we perform one formal check in half way through your contract year and then a more in-depth review on an annual basis. The formal check in involves a short meeting or call to go over the status of the relationship, make sure we address any concerns and get a sense of how things are going. The yearly review is more in-depth where we make sure you're getting the right mix of services, we go over any planning for the year, and make sure you're satisfied with the level of service for the previous year.
Will you support our existing IT systems or replace them entirely?
We will support your existing environment. We will also review your environment and make recommendations that are meant to address any systemic issues caused by problematic components in your environment. We will also work with your third-party vendors to support core line of business services and systems.
How do I know which payment plan will work best for my organization?
Generally, if your staff size is very stable, meaning you're not planning to grow or shrink, the per user approach tends to be more desirable. If your staff size changes often during the year, up and down, it would be more advantageous to go with the organization size approach, as it maintains predictability and can provide cost savings in the long term. Having said that, we are happy to discuss your goals and make the best recommendation the meets those goals, while providing the most value for your organization.
Fee Explanation
Monthly fees for Managed Services are billed in advance. Monthly billing will begin on the first day of live service and will be prorated for the first month. All subsequent invoices are billed at the beginning of each month and are due within 15 days of invoice date.
Variable Monthly Fees
Except where noted in the service descriptions contained in the agreement items, there may be additional costs associated with onsite support when needed. Any hardware or software outside the scope of the Managed Service will be billed separately as needed.
Contract Term Length
The standard service is a monthly cost with a minimum of 3 month commitment with a month to month commitment commencing at the end of month three.
Optional Discounts
Discounts are offered on three additional contract term lengths outlined below:
Term Commitments Discount
12 Month Term 5% Discount on total monthly cost
24 Month Term 10% Discount on total monthly cost, setup fee waived.
36 Month Term 15% Discount on total monthly cost, setup fee waived.
Yearly Payment Option Discount
If you are interested in paying a yearly installment, we offer an additional 5% discount on top of the term commitment pricing outlined above.
Payment Methods
Stapel offers several payment methods including Check, ACH Auto Pay, and Yearly Billing.
Additional Fees
There is a standard $575.00 one-time remote setup fee that will be billed separately upon execution of the agreement. This fee includes review and configuration of your service, integration of your current environment into the Stapel support ecosystem and staff training on helpdesk access.
Onsite Setup (Optional)
You may request an onsite setup of the service at a daily rate of $1776.00 that includes all expenses associated with travel and labor.
Standard Contract Terms
All standard terms of purchase and service not outlined above can be found on the STAPEL, LLC public website at the following location:https://stapel.io/terms.
